Terms of Service

Terms of Service

Last updated: 21 July 2026

Please read these Terms of Service carefully before using HRFlow.my. By accessing or using our platform, you agree to be bound by these terms.

1. Acceptance of Terms

By registering for or using HRFlow.my, you agree to these Terms on behalf of yourself and the company you represent. If you do not agree, please do not use our services.

2. Description of Service

HRFlow.my is a cloud-based Human Resource Management System (HRMS) designed for Malaysian businesses. Services include:

  • Employee records management
  • Leave and attendance management
  • Payroll processing with Malaysian statutory deductions (EPF, SOCSO, EIS, PCB)
  • Expense claim management
  • Company policy management

3. Account Registration

  • You must provide accurate and complete information when registering
  • You are responsible for maintaining the security of your account credentials
  • One company account per registration — multiple companies require separate accounts
  • You must be at least 18 years old and authorised to act on behalf of your company

4. Subscription Plans & Billing

  • Plans are billed monthly or annually as selected
  • Payment is processed via ToyyibPay in Malaysian Ringgit (MYR)
  • Subscriptions auto-renew unless cancelled before the renewal date
  • Downgrade to Free plan occurs automatically after 7 days of non-payment past the grace period
  • No refunds for partial months unless required by Malaysian consumer protection law

5. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose
  • Input false or fraudulent employee data
  • Attempt to gain unauthorised access to other companies' data
  • Reverse engineer or attempt to extract source code
  • Use the service to process data of employees without their knowledge

6. Data Ownership

You retain ownership of all data you input into HRFlow.my. We process this data solely to provide the services you have contracted. Upon account termination, you may request a data export within 30 days.

7. Service Availability

We target 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for losses resulting from service downtime.

8. Limitation of Liability

HRFlow.my shall not be liable for indirect, incidental, or consequential damages including loss of profits, data, or business opportunities. Our total liability is limited to the amount you paid in the 3 months preceding the claim.

9. Termination

Either party may terminate the agreement at any time. We may suspend or terminate accounts that violate these terms without notice. Upon termination, your access to the platform will cease.

10. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.

11. Changes to Terms

We may modify these Terms with 30 days' notice. Continued use after the effective date constitutes acceptance of the updated terms.

12. Contact

For questions about these Terms, contact us at legal@hrflow.my or visit our Contact page.